INTEGRITY… We strive to be honest at all times with those we are honored to serve.
GENUINENESS… We strive to present ourselves sincerely and in non-defensive ways as we provide excellent service.
RESPECT… We relate to each other as staff and those we serve with respect. This involves a receptive attitude that embraces others’ feelings, opinions and uniqueness. This mutual respect allows us to serve our customers together – as a team. We practice and model teamwork and cooperation.
EMPATHY… We strive to understand people beyond just the factual content of interactions. We are alert to the feelings that loss creates and attempt to be sensitive in all of our interactions.
WARMTH & CARING… We strive to provide service in a warm and caring environment. Those we serve should both see and feel this in their interactions with us.
GRATITUDE… We feel honored and privileged that families have come to us to help them at this difficult time. We have passion for what we do, and people sense this in our commitment to help them to the best of our ability.
LEADERSHIP… As “gatekeepers of the funeral ritual,” we play an important role in our communities. It is our responsibility to help families create meaningful, personalized funerals and educate the people of our communities about the value of funerals.
KNOWLEDGE & SKILLS…We believe that part of providing leadership is to be certain that our staff has in-depth knowledge of the individual elements of ceremony (visitation, music, symbols, actions, etc.). We recognize that families may lack the knowledge of why funerals are important in integrating loss into life. Therefore, our staff must possess the knowledge and skills to assist families. We encourage an attitude of lifelong learning for our staff and believe that people who continue learning throughout their lives never forget they have more to learn.
We at Bethesda Memorial believe we are well served to continue to think of ourselves as students.
These are but a few core values that our funeral home team aspire to have and uphold.